Ratu303 Privacy Policy – Malaysian Player Data Protection

Ratu303 is an online sports betting and casino platform operating for adult players in Malaysia. As a platform that handles financial transactions and members' personal information, we take our responsibility to protect user privacy very seriously.

This Privacy Policy applies to all individuals who:

• Visiting the Ratu303 website at ratu303.ws, whether as a guest or registered member
• Registering an account and using Ratu303's Sports Betting, live casino, slots, or table games services
• Contacting the Ratu303 customer support team through any available channel
• Participating in Ratu303 promotions, contests, or loyalty programmes

Ratu303 only collects data that is strictly necessary to provide you with a safe and high-quality service. The following are the categories of data we collect:

Every piece of data we collect is used for a specific, legitimate purpose. Here are the key reasons we need your data:

• Providing platform services — processes registrations, verifies identities, and enables you to place football bets, play slots, live casino, and access all Ratu303 services
• Processing financial transactions — verifying MYR deposits and withdrawals via Touch 'n Go, GrabPay, Boost, ShopeePay, DuitNow, Maybank2u and CIMB Clicks
• Complying with legal obligations — including Anti-Money Laundering (AML), Know Your Customer (KYC), and reporting requirements mandated by the relevant authorities
• Platform security — detecting and preventing fraudulent activity, account misuse, and other security threats
• Customer Support — helping resolve issues, answering queries, and improving your overall experience
• Service Communications — sending account-related notifications, transaction alerts, and important platform updates about Ratu303
• Responsible gambling — monitoring usage patterns to identify members who may need assistance or self-control tools
• Platform Improvements — analysing usage data in aggregate (not at an individual level) to improve Ratu303's features and performance

We do not use your data for third-party marketing or sell it to advertisers. Any marketing communications you receive from Ratu303 relate directly to our own services and promotions.

Ratu303 processes your personal data on valid legal grounds. Depending on the processing activity involved, the applicable legal basis is:

• Contract performance — processing necessary to provide the services you requested when registering and using Ratu303
• Legal Obligations — processing required to comply with legal obligations, including AML, KYC, and licensing requirements
• Legitimate interests — processing carried out for security purposes, fraud prevention, and risk analysis that does not infringe on your fundamental rights
• Consent — for optional marketing communications and non-essential cookies, we require your consent, which may be withdrawn at any time

Ratu303 puts your privacy first. We does not sell, rent, or trade your personal data to any party. However, there are limited situations in which we need to share data with specific parties:

• Technical service providers — companies that provide server infrastructure, payment processing (Malaysia e-wallet gateway), customer support software, and platform analytics. All these providers are bound by strict confidentiality agreements
• Game providers — casino and slots game providers we partner with require minimal technical data to ensure games function correctly
• Legal authorities — if required by law, court order, or official investigation, Ratu303 will cooperate fully with the relevant authorities
• Fraud Prevention — in cases of suspected serious fraud or money laundering, we may share information with the relevant financial crime prevention authorities

Ratu303 implements multiple layers of security to protect your personal and financial data from unauthorised access, loss, misuse, or disclosure:

• 256-bit SSL Encryption — all data transmitted between you and Ratu303's servers is fully encrypted, including login credentials, transaction data, and personal information
• Two-Factor Authentication (2FA) — we offer 2FA for all accounts to provide an additional layer of security
• Internal access controls — member personal data is accessible only to authorised staff and solely for legitimate work purposes
• 24/7 Monitoring — our security monitoring systems operate around the clock to detect suspicious activity and unauthorised access attempts
• Regular security audits — we conduct regular security assessments and penetration testing to ensure our systems remain fully protected
• Secure data backup — your data is regularly backed up to a secure, encrypted location to ensure service continuity

While we take all reasonable steps to protect your data, no system is entirely risk-free. In the event of a data breach that significantly affects you, we will notify you and the relevant authorities within the required timeframes.

Ratu303 does not retain your data indefinitely. Retention periods are determined by operational needs and legal obligations:

Once the retention period has expired, data will be securely deleted or anonymised so that it can no longer be linked to you personally.

Ratu303 uses cookies and similar tracking technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website.

We use three types of cookies:

• Essential Cookies — required for core platform functions such as login, game sessions, betting slip, and security. These cookies cannot be disabled as they are critical to the platform's operation.
• Analytics Cookies — helping us understand how users interact with the Ratu303 platform so we can improve the experience. Data collected is aggregated and anonymised.
• Preference Cookies — storing your preferences such as interface language, favourite sports (football, badminton, e-sports) and other settings to deliver a more personalised experience.

As a Ratu303 user, you have the following rights regarding your personal data. All requests may be submitted to privacy@ratu303.ws and will be processed within 30 days:

Ratu303 is a platform that strictly for adults aged 18 and above. We do not knowingly collect, store, or process personal data of individuals under the age of 18.

If we discover that we have inadvertently collected data from a minor, we will immediately take the following steps:

• Immediately closing the account in question
• Permanently deleting all personal data associated with that individual from our systems
• Returning any remaining account balance in accordance with the applicable procedure

If you believe your child or any underage individual has registered an account on Ratu303, please contact us immediately at privacy@ratu303.ws for prompt assistance.

Ratu303 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to the services we offer.

When significant changes occur, we will:

• Updating the "Last Updated" date at the top of this Policy
• Posting a notice on the Ratu303 homepage for a minimum of 7 days
• Sending email notifications to all registered members for significant changes

Continued use of the Ratu303 platform after any updates to the Privacy Policy take effect will be considered acceptance of the revised terms. We encourage you to review this Privacy Policy periodically.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way Ratu303 handles your personal data, please contact us through any of the following channels. Our team is Bahasa Malaysia-speaking and available to assist you 24/7: